Privacy Policy

‍Effective Date: 11/15/2021

Appa Health, Inc., on behalf of itself and its affiliates provides this Privacy Policy to explain how your personal information is collected, used and disclosed by us on this site and any affiliated “micro-sites” set up for our customers (together, the “Site”).  

Who we are

We are Appa Health, Inc., a company focused on helping people ages 13-18 feel emotionally healthy.  We combine mentors, technology, research-backed therapeutic methods, care navigation specialists and therapists to offer personalized care for their mental and emotional well-being. We are a Delaware corporation, headquartered in California in the United States, and operate according to USA laws.

SMS Text Messaging

Appa Health does not share mobile information (including phone numbers and SMS opt-in data) with third parties or affiliates for marketing or promotional purposes. This restriction applies to all categories of mobile data and is not subject to exceptions.

Information we collect and how we use it

We collect various types of information when you access the Site, including information you provide to us, such as your name, email address, phone number, location, and insurance and payment information. We collect this type of information when you set up an account with us, schedule times for appointments, or otherwise fill out forms or communicate with us.  

We also collect certain technical information from your device when you visit and use the Site.  This type of information includes the IP address from which you access the Site from, a device identifier such as a cookie or mobile device identifier, the time and date you visited the Site and how you browse and interact with the Site.  We may collect this type of information from your device using cookies, web beacons, clear gifs, and other similar technology.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. We may combine this information with the other information you provide to us or that we collect in order to perform various functions. For example we use the information we collect to:

  • Provide the Site to you including to track your progress in our programs, manage your payment and insurance, communicate with you, facilitate communications with your mentor or therapist,  authenticate users, and perform other services you request;

  • Complete transactions;

  • Remember your settings and preferences;

  • Improve and customize the Site; we are always looking for ways to make our Services smarter, secure, integrated and useful to you;

  • Perform analytics about how the Site is used;

  • Communicate with you about our services and respond to your inquiries;

  • Monitor the Site for fraudulent or other insecure activity;

  • Internal auditing and record keeping; and

  • Perform other functions disclosed at the time of collection

How we share information

We may share some of the information we collect with various entities from time to time, including:

  • Entities we share information with at your request;

  • Service providers that help us provide the Site and other services, such as web hosts, payment processors, and analytics providers;

  • Our affiliates and subsidiaries;

  • Third parties and government entities when we are required to do so by law or due to a subpoena or other legal process;

  • Third parties as a result of a merger or sale of all or part of Appa, including at bankruptcy.

  • Third parties to protect our rights and the rights of others.

SMS Communications Privacy

Appa Health, Inc. uses SMS text messaging to communicate with program participants who have explicitly opted in during enrollment.

How we use your mobile information: We use your mobile phone number solely to send SMS messages from Appa Health staff (mentors, navigators, and clinical team) related to your participation in our youth mentorship program, including program coordination, scheduling, session reminders, and check-ins.

What we do NOT do: Appa Health, Inc. does not share mobile information with third parties or affiliates for marketing or promotional purposes.

We do not share text messaging originator opt-in data or consent with any third parties.

Frequency and rates: Message frequency varies, typically 1-10 messages per week per recipient depending on program phase. Message and data rates may apply. Check with your mobile carrier for details.

Opt-out and help: Reply STOP at any time to opt out of SMS communications. Reply HELP for assistance. For more information, see our SMS Policy at https://www.appahealth.com/sms-policy or contact us at info@appahealth.com.

Update Information

If you wish to access or update the information you provide to us, you can do so by logging in to your account and making changes there or email us at info@appahealth.com.

Third Party Links

You may encounter links to third party websites and apps that we do not control.  We are not responsible for the privacy practices of those third parties and encourage you to review the privacy policies on those websites to learn more about their practices.

Security

Appa has implemented reasonable safeguards to help secure the information we collect.

Children

This Site is not intended for the use of children under the age of 13.  We do not knowingly collect personal information from children under the age of 13.

Rights for California Residents

This privacy notice describes the personal information we collect or process about California residents in connection with the Site or the Services, how we use, share, and protect that personal information, and what your rights are concerning personal information that we collect or process.

In this section, “personal information” has the same meaning as under the California Consumer Privacy Act (CCPA), California Civil Code Section 1798.83: information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include information that has been de-identified or aggregated or information that is considered “PHI” under HIPAA or medical information protected under California’s Medical Information Act.

Updates

We may make changes to this privacy policy from time to time.  Please check this page to learn about those updates.  

Contact Us

If you have any inquiries about this privacy policy or our practices, please contact us at info@appahealth.com.

Appa Health Mobile App

This section applies to the Appa Health app for iPhone and Android (the "App"). The rest of this Privacy Policy also applies to the App.

Who can use the App

The App is for people already enrolled in an Appa Health program and for Appa Health staff. Accounts are created by the Appa Health team; there is no public sign-up. You can sign in with a one-time code sent to your phone, an email and password, or, for staff, a Google account.

Information the App collects

- Account information: your name, email address, phone number, and an account ID.

- Messages: the messages, photos, and videos you send and receive in the App, and a record of calls and voicemails between you and Appa Health staff.

- Photos and videos: only the ones you choose to share in a conversation. The App asks for camera access only when you choose to take a photo.

- Program information: session schedules and, for staff, timesheets and work requests.

- Device information: a notification token so we can send you push notifications, and your App settings, such as notification and reading font preferences.

- Crash reports: if you have allowed your phone to share diagnostics, Apple or Google may provide us with crash reports. These are not linked to your account.

How we use it

We use this information to run the App: to sign you in, deliver messages and notifications, show your schedule, process staff timesheets, keep accounts secure, provide support, and fix problems.

What we do not do

The App does not show ads, does not track you across other companies' apps or websites, and does not include advertising or analytics tools. We do not sell your information or share it with anyone for marketing.

Service providers

We use trusted providers to run the App: Supabase (database, sign-in, and file storage), Google (staff sign-in), Apple and Google (push notifications), and our text messaging provider (delivering messages as SMS). They may use your information only to provide these services to us.

Permissions

You can turn off camera access and notifications at any time in your phone's Settings, and choose which notifications you get in the App under Settings > Notifications. The App still works without them.

Deleting your account

You can delete your account in the App under Settings > Delete account. This starts a 45-day waiting period, and you can cancel the request at any time during that period. After that, we delete your account and the personal information linked to it, except information we are required to keep for legal, safety, or payroll reasons. You can also ask us to delete your account by emailing info@appahealth.com.